We handle home access with care and clear protocols. During your Meet & Greet, we'll discuss the best method for your home — whether that's a key, a lockbox, or a door code. Access information is stored securely and is only shared with the specific team members assigned to your household. Our entire team is background-checked through Checkr and bonded and insured, so you have professional accountability behind every person who enters your home.

We highly suggest a lock box. When a garage or key code is the primary form of access, we will request a key for backup in case of a power outage, low battery, or simple malfunction.

We operate as a professional team, and consistency is something we actively prioritize. In most cases your pet will see familiar faces throughout their care. Our team-based model also means that if a schedule change ever occurs, your pet's care never skips a beat — because every team member is trained, briefed on your pet's profile, and held to the same professional standards.

We take this seriously. Our team is Pet First Aid certified and trained to recognize signs of illness or distress. If we notice anything concerning during a visit, our manager will contact you immediately with details. If we cannot reach you and we believe your pet needs veterinary attention, we will act in your pet's best interest and contact your designated emergency contact and veterinarian. We document everything and keep you fully informed throughout.

Our pet sitting service is structured around multiple daytime visits — typically between 6 AM and 10 PM — so your pet is well cared for throughout the day and settles in for the night in their own environment.

For most pets, our Signature Care Package with four daily visits provides the coverage and comfort they need while you're away. If you believe overnight care is necessary, we are happy to learn of why and see how we can best support your needs - even if it's pointing you to another professional sitter.

We care for dogs, cats, small animals, birds, and fish during home visits. We also provide homestead and backyard care for chickens, goats, and other livestock — which is a separate service. If you have a less common pet or a specific care need, just ask during your Meet & Greet and we'll let you know if we're the right fit.

After every single visit you'll receive a post-visit report through our Time to Pet portal — including GPS report, time stamps, photos, a summary of what was done, and any observations about your pet's behavior or health. You'll always know your pet was cared for, without having to chase us down for an update.

Yes. Medication administration — oral, topical, or injected — can be included in any home visit or pet sitting arrangement. We ask that you walk us through the process during your Meet & Greet and provide clear written instructions so our team handles it exactly the way your vet has directed.

For planned travel we recommend reaching out as early as possible — especially during peak seasons like summer and the holidays, when our schedule fills quickly. Members receive priority scheduling, which means their regular care dates are held in advance. For new clients, we always start with a Meet & Greet before the first sitting begins, so building in a little lead time ensures everything is set up properly before you leave.